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Help centre

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How do I get into the apartment?

Everything is 100% digital. Once you've completed your online check-in, you'll receive the building and apartment access codes by email and SMS on your arrival day. No keys, no waiting.

When do I check in?

Online, from your phone, before you arrive. Enter your guests' details and you're done in two minutes. The access codes are only released once it's complete.

Can I cancel?

Yes — each apartment has its own policy, shown clearly before you pay. We confirm everything by email as soon as you book.

Is there parking?

Most of our apartments come with a garage space or parking nearby. You'll see it on each apartment's page.

When do I get my invoice?

Your invoice is issued automatically 7 days after your stay ends, and you'll find it in your booking portal and in your inbox.

Is there really a projector and scooters?

In most of our homes, yes: a projector with Netflix, 78" screens and electric scooters to get around Oviedo. Check each apartment's page for details.