Legal
These Terms and Conditions (hereinafter, the "Conditions") govern the booking and contracting of stays in the apartments marketed by Maik Holding Investments, S.L. (Tax ID B88453311, Calle Fernández de la Hoz 52, planta 5, oficina, 28010 Madrid; email reservas@maikhomes.com; hereinafter, "Maik Homes") through the website maikhomes.com, as well as the use of the associated services: user account, membership, online check-in, access codes, invoicing and affiliate programme.
These Conditions apply equally to bookings and services contracted through the Maik Homes mobile applications distributed on the App Store and Google Play, regardless of the device used; any reference to the website shall be understood to include those applications.
Making a booking implies acceptance of these Conditions, of the rate and cancellation policy displayed for the chosen apartment and dates, and of the website policies (Legal Notice, Privacy Policy and Cookie Policy). The Conditions in force at the time of booking are provided to the client on a durable medium together with the confirmation and remain available to them, so that they may be stored and reproduced.
The apartments offered as tourist accommodation are dwellings for tourist use registered with the Principality of Asturias, whose licence is displayed on each listing. Certain apartments may be offered under a seasonal lease arrangement for professionals, subject to the specific regime set out in section 13.
The standard booking process is as follows: (i) selection of apartment, dates and number of guests; (ii) display of the total price, the rate and its cancellation policy; (iii) entry of the client's details; (iv) express acceptance of these Conditions and, in particular, of the information regarding the absence of a right of withdrawal (section 10.1); and (v) advance payment of the corresponding amount through the Stripe payment gateway. The booking is confirmed at the moment the payment is authorised, and the client receives an email confirmation with the booking summary, the applicable cancellation policy and these Conditions. The contract is deemed concluded upon that confirmation.
On a transitional basis, for certain bookings the website may operate as a booking request record: the client completes the above steps and receives a record of their request, and payment is subsequently confirmed by following the instructions sent via WhatsApp or email. In this case, the booking is not confirmed and the contract is not concluded until Maik Homes verifies receipt of payment and sends express confirmation. If payment is not completed within the period stated in the instructions, the request lapses without any penalty or cost to the client and the dates are released.
If a booking has been confirmed at a manifestly incorrect price (a material error evident to an average consumer, for example due to a technical fault), Maik Homes will inform the client as soon as it is detected and will offer either to maintain the booking at the correct price or to cancel it with a full refund of the amounts paid.
Before arrival, the client must complete the online check-in, providing the details of all guests: full name, identity document with its number and, where applicable, document support number (número de soporte) (for Spanish documents that include one), date of birth, nationality, contact details and digital signature. This information is used to manage the stay and, in dwellings for tourist use, to comply with the obligation to register travellers with the SES Hospedajes platform of the Spanish Ministry of the Interior (Royal Decree 933/2021). Refusal to provide the legally required information prevents accommodation from being provided, in accordance with traveller registration regulations. The processing of this data is governed by the Privacy Policy.
Access to the apartments is by means of digital access codes, which are provided to the client only once the online check-in has been completed for all guests and payment has been verified. The codes are specific to each booking, may not be shared with third parties outside it, and are deactivated at the end of the stay.
If the online check-in has not been completed by 11:00 on the day following the scheduled arrival date, the booking will be treated as a no-show and may be cancelled, with retention of the applicable amounts under the cancellation policy of the rate booked. Before applying this consequence, Maik Homes will attempt to contact the client by email and WhatsApp, warning of the deadline and its effects. This rule will not apply where the failure to complete the check-in is attributable to Maik Homes or to a technical fault in its systems.
During the stay, guests undertake to observe the following rules, in addition to any specific rules stated on the apartment listing and within the accommodation itself:
Serious breach of these rules entitles Maik Homes to terminate the contract and require the apartment to be vacated, after prior notice where reasonably possible, retaining the amount corresponding to the nights not enjoyed by way of compensation —without prejudice to any mitigation required under consumer protection legislation— and to compensation for any additional damage caused.
In accordance with article 103(l) of Spanish Royal Legislative Decree 1/2007 (Real Decreto Legislativo 1/2007, TRLGDCU), the 14-day right of withdrawal applicable to distance contracts does not apply to accommodation services for purposes other than residential use where the contract provides for a specific date or period of performance, as is the case with bookings made through maikhomes.com. This information is provided to the client before contracting. Accordingly, the possibility of cancelling is governed exclusively by the cancellation policy of the rate booked, without prejudice to the provisions of sections 3.3 and 11.
Each apartment and rate has its own cancellation policy (for example, flexible, moderate or non-refundable), which is clearly displayed before payment is completed and in the booking confirmation. The applicable deadlines, refund percentages and penalties are those set out in that policy. Cancellations must be notified in writing (by email or from the user account) and any applicable refunds will be paid using the same payment method within a maximum of 14 calendar days from cancellation.
A no-show (including one arising from failure to complete the online check-in in accordance with section 7.3) is treated as a late cancellation and is governed by the cancellation policy of the rate, with retention of the amounts provided for therein.
The reviews displayed on the website come from stays managed through the Airbnb platform and are reproduced with their source indicated. Maik Homes does not alter their substantive content, nor does it select them in a way that could mislead as to the overall rating of the accommodation.
Maik Homes will issue the invoice for the stay within 7 days of check-out and send it to the client by email. If the client requires an invoice with specific tax details (for example, in a company's name), these must be provided before check-out or within that period to reservas@maikhomes.com, without prejudice to the rights to amend invoices provided for in invoicing regulations.
Maik Homes operates an affiliate programme that allows third parties to earn commissions on bookings attributed to their links. Attribution is carried out by means of a 30-day first-party cookie (mh_ref), described in the Cookie Policy, and only where the user has accepted that cookie; if the user rejects it, no attribution takes place, without this affecting their browsing or their booking. The terms of the programme —registration requirements, applicable commissions, generation of affiliate invoices and payment of commissions on the 25th of each month— are set out in the specific affiliate programme terms available on the website, which constitute a commercial relationship independent of client bookings and prevail over these Conditions in respect of that relationship.
The processing of personal data arising from the booking, check-in, stay and associated services is governed by the Privacy Policy published on the website.
These Conditions are governed by Spanish law, without prejudice to the mandatory consumer protection rules applicable by virtue of the client's habitual residence. Where the client qualifies as a consumer under the TRLGDCU, any dispute will be submitted to the courts determined in accordance with the applicable procedural and consumer legislation (as a general rule, those of the consumer's domicile). Disputes arising from lease agreements relating to the apartments (including the seasonal leases referred to in section 13) will be submitted to the courts of the place where the property is located, in accordance with article 52.1.7 of the Spanish Civil Procedure Act (Ley de Enjuiciamiento Civil), whose mandatory nature precludes submission to any other jurisdiction. In all other strictly commercial relationships between businesses or professionals (in particular, the affiliate programme), the parties submit to the Courts and Tribunals of the city of Madrid.
Last updated: July 2026.
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